At NCC Packers and Movers, the dedication is backed by a simple, receptive, pliable, new and systematic process. In an attempt to achieve the utmost customer satisfaction, we cast the entire transfer process according to the demands and needs of the customers. Our well chosen processes excel customer's expectations. The steps of transfer process are well defined, well managed, non segregated, and also, are so easy to understand that even an amateur can get a glimpse of what and how everything is going to work. Typically, it involves a progressive division of the entire process, which is as follows:
1. Reaching us is so simple... - It is very simple to reach us, whereby we have made ourselves available to you at just a call or a click. The call will be attended by our executive, who, is trained to confront your issues related to transfer requirements. He will take down your details, and forward the same to the concerned officer, and would fix a survey day as convenient for you. Not only via phone, but you can also reach us by filling a query form that is available on our website's page.
2. Fixing the day for an observation - A Field Officer will appear at your place on the day and time fixed as per your availability. Our Officer would be issued with all the requisite tools that will assist him to evaluate the goods to be transported and hence, he will come up with an Estimated Cost for the move. On demand and consent of the customer, he will finalize the shifting deal, and will give you a brief about the intricacies of the procedures. He will plan the entire transfer process in accordance with the laid terms and conditions. As easy as that! Your task ends here.
3. Confirmation of booking - Once confirmation of booking is done; quotation is issued followed by quotation of completion and final confirmation.
4. Packing - The Supervisor of Packing team gets in touch with you, and will drop at your place within given time for the unerring packing process. Our team of packing your goods is skilled on all the techniques so adopted, which purely depends on the characteristic of the articles involved. If it is a fragile item, the team packs the articles using multiple-layer precautionary packing and if it is an electronic item, then the chords are first safeguarded, and consequently it is passed to the further packing steps. After getting assertive that all the documents are ready and the payments are made, the process is moved to the next stage.
5. Your Relocation assistant - It is of type of your private relocation assistant from our side, who will be with you from beginning till delivery is made.
6. Transportation - After getting the approval and terminations of the necessary payments is decided, the transportation team gets into action immediately. The carriers are positioned and reach the customer's dwelling place on time. All the packed articles are then loaded on board of these gigantic carriers, and then the consignment is transported via the means and ways thus planned beforehand. This process is so swift that not even a minute is wasted, and with the aid of prompt communication and bona fide knowledge, the consignment is moved to the destination before time.
7. Tracking and Help-desk The driver or the guard of the concerned vehicle remains in constant touch with your "shifting assistant" and coordinates the same.
8. Destination - The consignment is only delivered to the provided address & in the given period time.
9. Customer Care - Just in case, if there is any issue raised by our customers, the role of our Customer Care department becomes significant, and they settle all within expected time, so that the reason for commotion or inconvenience fizzles out.